Returns and Exchanges
Due to the nature of our product, returns or exchanges are not permissible. Prior to submitting your order please review your pattern selections carefully so you can be sure your order is correct. So that you can enjoy working with your pattern, please choose patterns that are within your skill level, as well as checking the country of origin, as some stitch conversions may be required.
We strive to produce patterns that are not only easy to read, but that are error free. Should you encounter an error in a purchased pattern, please contact us so we can check our work against the original pattern. If we find there is typographical error on our part we will make every effort to make that correction within 24 hours or less so that you can continue with your project. Soft Memories is not responsible, nor liable, for misprints by the publisher of the original pattern.
To report a possible error, and to expedite a response, please be sure to include the following: your registered name, your order number, the name of the pattern, and the line(s) that you think may be in error. Because there may be multiple patterns with the same name, please specify if the pattern is Crochet, Filet Crochet, or Knit. You may use the Contact Us form to send this information to us via email and we’ll be happy to assist.
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